These terms and conditions ("Agreement") outline the agreement between the agency Castillo Creative, LLC ("Agency") and the client ("Client") regarding the Agency's services. By using the Agency's services, the Client agrees to the following terms:
1.1 The Agency will provide services as agreed upon in the project scope or service agreement ("Project").
1.2 Work on the Project will start after the Agency receives an upfront payment of 80% of the total project cost.
2.1 The Client must make an upfront payment of 80% of the total project cost ("Initial Payment") before work begins. The Initial Payment is non-refundable unless otherwise stated per contract basis.
2.2 After the Project is completed, the Client must make the remaining payment of 20% of the total project cost ("Final Payment") to the Agency.
2.3 The Agency will only deliver the completed work after receiving the Final Payment in full.
3.1 Any changes requested by the Client after work begins may incur additional charges. The Agency will provide an estimate for the changes and require written approval before proceeding.
3.2 The Agency may adjust project timelines to accommodate approved changes.
4.1 The Agency owns all intellectual property rights to the work created during the Project.
4.2 Upon receiving full payment, the Agency grants the Client a non-exclusive license to use the deliverables for internal or intended purposes.
4.3 The Client cannot reproduce, modify, distribute, or resell the deliverables without the Agency's written consent.
5.1 Both parties agree to keep any confidential information shared during the Project confidential, even after the Agreement ends.
6.1 Either party can terminate the Agreement if the other party breaches the terms. Written notice must be provided, allowing a reasonable time to fix the breach.
6.2 If the Agreement is terminated, the Client remains responsible for payments due until the termination date.
Limitation of Liability
7.1 The Agency is not liable for any damages, except in cases of willful misconduct or gross negligence.
Governing Law and Jurisdiction
8.1 This Agreement is governed by the laws of Virginia. Any disputes will be handled exclusively in the courts of Virginia.
9.1 This Agreement supersedes any prior agreements and represents the entire understanding between the Agency and the Client.
By using the Agency's services, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.
Located in Roanoke, Virginia. Servicing the continental USA.